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iTRAK SOFTWARE _________________________________________ iTRAK Software Solution for
v INFRASTRUCTURE MANAGEMENT,
v
TROUBLE TICKETING AND
v SERVICE CONTRACT MANAGEMENTv INSURANCE POLICY MANAGEMENTiTRAK is Tracking, Maintenance and Service Contracts Management System forAssets and Office equipment. It is a simple software developed using the .NETTechnology that resides on the computer network on all the systems of the organization.It can be invoked on a mouse click or a stroke of a function key by an end user.INFRASTRUCTURE MANAGEMENT
It
keeps trackof
the ASSETS / Office Equipment - Department wise,
Location wise, Project
wise and a User wise besides Brand and
Vendor wise
.Ie, if a department is selected, all the
Equipment held there is shown in the way it is required. (Brand
wise, Model wise and Age wise etc).Similarly when a personnel is
selected, iTRAK software lists all the equipment that is attached to
him / her.
iTRAK Software maintains a host of knowledge about the efficiency levels, state of art levels of the Office Equipment and the agencies manning them. Phasing out exercise of assets based on the age or performance or their Models is conveniently handled using iTRAK Software. ASSET REQUIREMENT AND PROCUREMENT EXERCISE Asset requirement assessment is made simple by using iTRACK Software as it provides the complete data on the existing assets and their utility, department wise or Project wise.When it is procurement, performance data of assets Brand wise, Vendor wise and Model wise is perfectly available to rate a Model or a Brand or a Vendor ________________________________________________________________________
Unfinished Breakdown calls can be accessed into desired groups, such as pending calls like, Over 24 Hours, Over 48 Hours, Over 72 Hours, Over 7 Days and Over 15 Days.
The data on unfinished calls classified in these time cycles, then can be used as per the user company policies. PREVENTIVE MAINTENANCE iTRAK Software handles Warranty Service, AMC Services for Preventive Maintenance. Preventive maintenance (PM) scheduling will be
done Department / Section wise and unit category wise at the time of
system set up. For every PM cycle, iTRAK keeps the maintaining
agency details. iTRAK
enables all the asset users to
view schedules about the PM dates and time. So that users will plan their works
accordingly.
iTRAKmaintains track of pending PMs and processes them. ________________________________________________________________
SERVICE
CONTRACT MANAGEMENT
Agency wise and Major Group wise live AMC/Warranty Contract details are maintained in this module. AMC / Warranty wise items held is highly useful in tracking the agency for repairs/maintenance. Situations of repairs/maintenance for no AMC/Warranty are handled efficiently by providing eligible vendors info for a given Asset/Item. Expiry forecasting of AMCs and Warranties is highly useful float new contracts or renewing the existing ones. This provides for safe and continued Service support. iTRAK
Software maintains and generates the following reports.
Reports - Asset wise1. Age wise Units list 2. Model Wise Units list 3. Brand wise Units List 4. Location wise Units List 5. Department wise Units List 6. Project wise Units List Reports - Concurrent1. Date wise Complaints 2.
Date
wise rectifications
3.
Location
wise Pending complaints
4.
Age
wise Pending Complaints
5. Reason wise Pending Complaints 6. User wise pending Complaints 7. Unit wise Pending Preventive 8. Maintenance (PM) Calls. Reports - MIS1. List of Units with recurring/repeat problems. 2. Units under Warranty list. 3. Warranty expiry forecast. 4.
Model wise AMC list
5.
Vendor wise AMC list
6.
AMC expiry forecast
7.
Vendor evaluation
8.
Unit wise complaints History
9. User wise complaints History 10.
Units for disposal ( based on over aging )
11.
Units for disposal ( based on repeat problems)
12. Model wise addition list.
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